Return and Refund Policy
1. Return Period
Customers have 5 days from the date of receipt of their order to request a return.
2. Return Conditions
To be eligible for a return, the item must:
Be unopened and in its original condition
Be returned in its original packaging
Be accompanied by proof of purchase (invoice or order number)
The following items are not eligible for return:
Personalized or custom-made products
Sale items (if applicable)
3. Return Procedure
To initiate a return, the customer must:
Contact customer service at: alain.matoocorp@gmail.com
Indicate the order number and the reason for the return
Wait for return instructions
Return address: 24 Rue de Fublaines, 77470 Trilport, France
Return shipping costs are:
The responsibility of the customer
Except in the case of an error on our part or a defective product
4. Refunds
Once the return has been received and inspected:
The customer will be Informed of the acceptance or refusal of the refund
If accepted, the refund will be issued via the original payment method within 5 to 10 business days.
5. Defective Products or Order Errors
If the product is defective or incorrect:
The customer must contact us within 48 hours of receipt.
A replacement or refund will be offered.
Return shipping costs will be covered by our company.
6. Exchanges
Exchanges are only possible in the following case:
Incorrect item (product different from the one ordered)
To request an exchange:
The customer must contact customer service within 5 days of receipt.
The product must be returned unused, unworn, and in its original packaging.
Subject to availability, the product will be exchanged.
Otherwise, a refund or store credit may be offered.
Return shipping costs for exchanges are:
The customer is responsible for these costs.
Except in the case of an error on our part, where they will be covered.
7. Delay or Non-Refund
If you have not received your refund:
Check your bank account.
Contact your bank.
If the problem persists, contact us at alain.matoocorp@gmail.com
